Contact Us

Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.  Please call 1-800-334-8157 and we will be glad to assist you. 

The Email Address and Password are required as a security measure to ensure that only age 21+ tobacco consumers visit our website. 

Your Username is your unique credential used to log in to the website. Your Username must be a valid Email address.

Click on Forgot Username and fill out the information to retrieve your username.  Click here for a step by step guide on how to complete this process.
 

Click on Forgot Password and fill out the information to reset your password.  Click here for a step by step guide on how to complete this process.
 

Please call 1-800-334-8157 for further assistance. Our contact center hours of operation are Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time.

Yes, the Camel SNUS website can be viewed on your mobile devices.

• Devices that will not function on the Camel Snus website include Windows Lumia.

You can find our site requirements at https://www.camelsnus.com/footer-links/site-requirements.html.
 

You can find our Privacy Policy at https://www.camelsnus.com/footer-links/privacy-policy.html 

Cookies are little pieces of information that a web site stores on your computer. We use temporary cookies to streamline the login process and to maintain security while adult tobacco consumers browse our website, thereby ensuring that only adult tobacco consumers are on the website. These temporary cookies are also used to increase the efficiency of website visits. To learn more about cookies, please visit https://www.camelsnus.com/footer-links/privacy-policy.html  

For further instructions on how to change your cookies settings, please use your browser’s HELP documentation. You may also access step by step instructions for the following browsers:

• Edge
• Chrome
• Firefox
• Safari
  
  

Find current offers on the home page after logging into your account and access available promotions through the main menu. Offers and promotions are void where prohibited.

We would be happy to explain our current option for savings. We have our mailing list, which gives you the opportunity of receiving mailed coupons periodically. It may be helpful to know that Camel coupons are currently being sent periodically, rather than monthly from our mailing.

If you experience this issue, here are some optional next steps:

1. Verify that the selected retailer accepts mobile coupons
2. Ask the retailer to enter the UPC numbers below the UPC code
3. Refresh the site/app by placing finger on top of screen and pulling down
4. Check data connection – turn data off and back on
5. If connected to Wi-Fi, connect to your own data plan
6. Turn off all location services and turn them back on

Verify that the retailer accepts the coupon, prior to selecting “redeem now”. Retailers are not required to accept mobile coupons even if listed under choose a store.

Camel SNUS offers new mobile coupons twice-weekly. Check back soon for your next offer.

We use several age verification services to confirm your identity and age. Common things like a recent move or spelling your name differently than you do on your government-issued ID could prevent a successful match in the systems we use. Feel free to call us at 1-800-334-8157 Monday through Friday, 8:00 a.m. to 10:00 p.m. Eastern Time and Saturday, 10:00 a.m. to 8:00 p.m. Eastern Time. We will be glad to help. Click here to see examples of government-issued ID.

The last four digits of your Social Security Number are used only in combination with your other information as part of our standard age verification process; they are not used by us in any other way. 

You can find great Camel SNUS flavor at most tobacco retailers. Use our store locator to find a location near you.

Camel SNUS is available in 5 flavors: Frost, Mellow, Mint, Winterchill and Robust.

• Frost is a Spearmint and Peppermint flavored tobacco, with a hint of menthol for cooling.
• Mellow features smooth brown tobacco notes.
• Mint is a Peppermint flavored tobacco that includes a hint of menthol for cooling.
• Winterchill has a more intense chill with a full-bodied wintergreen flavor.
• Robust is a hearty tobacco flavor inspired by Swedish Snuff.

Camel SNUS is available in Regular (0.6g) and Large-sized (1g) pouches for Frost Large, Robust and Winterchill.

Camel SNUS is made in Winston-Salem, N.C.

Camel SNUS is made with Tobacco, Water, Salt and Flavorings.

No. Moist tobacco products, or dip, use a fermentation process and include tobacco leaf. Moist tobacco products also require spitting. SNUS tobacco products use a heat-treatment process, include tobacco leaf and don’t require spitting. 

Please submit your request online or call our Customer Service department toll-free number at 1-800-334-8157 Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.

Due to recent changes in California law, certain tobacco styles are no longer available.

To give California SNUS consumers more choice, we've introduced two styles: Max and Smooth. Offered in Large Pouches, Max offers a robust, full-bodied tobacco experience, while Smooth is for those who enjoy a more mellow, satisfying flavor profile from a Regular Pouch.

Simply place pouch under your lip. Enjoy the slight heat sensation and long-lasting flavor. Camel SNUS pouches are not intended to be swallowed in whole or in part. Please discard properly. By the way, the tins are recyclable!

As the pouch activates you will feel a slight heat or tingling sensation. This is part of the experience. 

Camel SNUS uses real tobacco leaf versus tobacco derived nicotine or synthetic nicotine.

By heat treating our tobacco and adding great Camel SNUS flavor, we’re able to put a modern twist on a classic product.