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FREQUENTLY ASKED QUESTIONS

 

WEBSITE & ACCOUNT

DO YOU HAVE A TOLL-FREE NUMBER I CAN CALL TO SPEAK WITH A PHONE AGENT?

WHY DO I NEED AN EMAIL ADDRESS AND A PASSWORD TO LOG ON TO YOUR WEBSITE?

WHAT IS A USERNAME?

WHAT DO I DO IF I DON’T REMEMBER MY USERNAME?

WHAT DO I DO IF I DON’T REMEMBER MY PASSWORD?

WHAT DO I DO IF I DON’T REMEMBER MY CHALLENGE QUESTION?

CAN I ACCESS THE SITE ON MY SMARTPHONE/TABLET?

WHAT ARE THE SITE REQUIREMENTS TO VIEW THIS SITE?

DOES R.J. REYNOLDS TOBACCO COMPANY GIVE OR SELL MY NAME OR OTHER PERSONAL INFORMATION TO OTHER COMPANIES?

WHAT ARE COOKIES?

HOW DO I ENABLE COOKIES ON MY BROWSER?

COUPONS & MOBILE COUPONS

HOW CAN I FIND MORE INFORMATION ABOUT CURRENT OFFERS AND PROMOTIONS?

HOW DO YOU CLAIM OFFERS WITHOUT A SMARTPHONE OR SIMILAR DEVICE?

WHAT DO I DO IF MY BARCODE WILL NOT SCAN/I CANNOT USE MY COUPON/COUPON WOULD NOT LOAD?

WHAT DO I DO IF THE RETAILER I SELECTED WILL NOT ACCEPT MY MOBILE COUPON(S)?

WHAT IF MY MOBILE COUPON HAS EXPIRED?

AGE VERIFICATION

I AM AN ADULT TOBACCO CONSUMER AGED 21 OR OVER. WHY COULDN'T I BE AGE VERIFIED?

WHY DO I NEED TO PROVIDE THE LAST FOUR DIGITS OF MY SOCIAL SECURITY NUMBER TO BE AGE VERIFIED?

ABOUT PRODUCT

WHERE CAN I BUY CAMEL SNUS?

WHAT FLAVORS ARE AVAILABLE?

WHAT DO THE FLAVORS TASTE LIKE?

WHAT SIZES ARE AVAILABLE?

WHERE IS CAMEL SNUS MADE?

WHAT INGREDIENTS ARE IN CAMEL SNUS POUCHES?

IS CAMEL SNUS A FORM (THE SAME AS) OF DIP?

USING CAMEL SNUS

HOW DO I USE CAMEL SNUS?

WHAT SHOULD I EXPECT WHEN USING CAMEL SNUS POUCHES?

HOW LONG DO I KEEP A CAMEL SNUS POUCH IN MY MOUTH?

HOW DOES IT COMPARE TO A NICOTINE POUCH?

HOW DOES CAMEL SNUS COMPARE TO TRADITIONAL SWEDISH SNUS? HOW IS IT MADE?

Need Further Assistance?

Do you have a toll-free number I can call to speak with a phone agent?

Our contact center hours of operation are Monday through Friday, 8:00 AM to 10:00 PM Eastern Time and Saturday, 10:00 AM to 8:00 PM Eastern Time.  Please call 1-800-334-8157 and we will be glad to assist you.